Refund and Returns Policy

Refund and Returns Policy for

At ProperNative, we strive to ensure that our customers have a satisfying shopping experience. Our Refund and Returns Policy is designed to be transparent, fair, and in compliance with applicable consumer laws. Please read the following policy carefully:

1. Eligibility for Returns:

  • We accept returns within 2 days of the purchase date.
  • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

2. Initiating a Return:

  • To initiate a return, please contact our Customer Service team at within the specified return period.
  • Provide your order number, the reason for the return, and any relevant details.

3. Return Authorization:

  • Our Customer Service team will provide you with a Return Authorization (RA) number and instructions on how to return the item.

4. Shipping the Return:

  • Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective item.
  • Please ensure that the item is securely packaged to prevent damage during transit.

5. Refund Process:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to the original payment method within 5 business days.

6. Exclusions:

  • Personalized or customized items may only be returned in the case of defects or errors.

7. Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact our Customer Service team immediately for assistance.
  • We will arrange for the return shipping and promptly send a replacement or issue a refund.

8. Cancellations:

  • Orders may be cancelled within 48 hours of placement. Please contact us promptly if you wish to cancel an order.

9. Gift Returns:

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

10. Contact Information:

  • For any questions regarding our Refund and Returns Policy, please contact our Customer Service team at

This Refund and Returns Policy is subject to change without notice. Please check our website for the most up-to-date policy before making a purchase.

Last Updated: 20-01-2024