0
Your Cart

Refund and Returns Policy

Refund and Returns Policy for ProperNative.com

At ProperNative, we strive to ensure that our customers have a satisfying shopping experience. Our Refund and Returns Policy is designed to be transparent, fair, and in compliance with applicable consumer laws. Please read the following policy carefully:

1. Eligibility for Returns:

  • We accept returns within 2 days of the purchase date.
  • To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

2. Initiating a Return:

  • To initiate a return, please contact our Customer Service team at info@propernative.com within the specified return period.
  • Provide your order number, the reason for the return, and any relevant details.

3. Return Authorization:

  • Our Customer Service team will provide you with a Return Authorization (RA) number and instructions on how to return the item.

4. Shipping the Return:

  • Customers are responsible for return shipping costs, unless the return is due to an error on our part or a defective item.
  • Please ensure that the item is securely packaged to prevent damage during transit.

5. Refund Process:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, the refund will be processed to the original payment method within 5 business days.

6. Exclusions:

  • Personalized or customized items may only be returned in the case of defects or errors.

7. Defective or Incorrect Items:

  • If you receive a defective or incorrect item, please contact our Customer Service team immediately for assistance.
  • We will arrange for the return shipping and promptly send a replacement or issue a refund.

8. Cancellations:

  • Orders may be cancelled within 48 hours of placement. Please contact us promptly if you wish to cancel an order.

9. Gift Returns:

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

10. Contact Information:

  • For any questions regarding our Refund and Returns Policy, please contact our Customer Service team at info@propernative.com.

This Refund and Returns Policy is subject to change without notice. Please check our website for the most up-to-date policy before making a purchase.

Last Updated: 20-01-2024