Shipping Policy

Shipping Policy

Thank you for shopping with Proper Native! We are delighted to bring you the vibrant and cultural richness of African clothing. Please review our Shipping Policy to understand how we process and deliver your orders.

1. Processing Time:

  • Orders are typically processed within 1-3 business days after payment confirmation.
  • During peak seasons or promotions, processing times may be slightly extended.

2. Shipping Methods:

  • We offer a range of shipping methods to cater to your preferences. The available options will be presented at checkout.
  • Standard Shipping: Estimated delivery within 5-10 business days.
  • Express Shipping: Guaranteed delivery within 2-5 business days.

3. Shipping Rates:

  • Shipping costs are calculated based on the weight of your order and the selected shipping method.
  • Free shipping may be available for orders exceeding a certain purchase amount, as specified during promotional periods.

4. International Shipping:

  • We are proud to offer international shipping to various countries.
  • International shipping times may vary based on the destination and customs regulations.

5. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email containing a tracking number.
  • Use the provided tracking number to monitor the status and location of your package.

6. Customs and Import Taxes:

  • International customers are responsible for any customs and import taxes that may apply to their order.
  • We recommend checking with your local customs office for more information on potential fees.

7. Undeliverable Packages:

  • In the event that a package is undeliverable and returned to us, we will contact you to arrange reshipment.
  • Additional shipping charges may apply for reshipment due to incorrect address information provided by the customer.

8. Address Accuracy:

  • Please ensure that your shipping address is accurate and complete.
  • We are not responsible for packages delivered to incorrect addresses provided by the customer.

9. Delays and Force Majeure:

  • We strive to meet our delivery commitments, but delays may occur due to unforeseen circumstances.
  • In cases of force majeure (natural disasters, strikes, etc.), we will do our best to keep you informed of any potential delays.

10. Returns Due to Shipping Issues:
– If your order is damaged during shipping or if there are any shipping-related issues, please contact our customer service within 7 days of receiving your order.

Thank you for choosing Proper Native. If you have any further questions or concerns regarding our Shipping Policy, please feel free to contact our customer service team at Happy shopping!